Shipping Policy

Thank you for visiting and shopping at HemingwaysCigars.ca. Below are the terms and conditions that outline our Shipping Policy.

All orders placed before 2 PM, Monday through Friday, typically ship the same day, though it may take up to 2 business days if there is a high volume of orders. We do not ship or deliver orders on weekends or holidays. In the event of high order volume, there may be a slight delay in shipment processing. Please allow extra days for transit during such periods. If there is a significant delay in your order, we will notify you via email or phone.

Shipping fees will be calculated and displayed at checkout.

Delivery delays may occasionally occur.

Once your order has been shipped, you will receive a confirmation email containing your tracking number(s). The tracking information will become active within 24 hours.

As part of our "Card Not Present" (CNP) policy, upon receipt of your package, you will be required to provide proof of age to confirm the recipient is of legal age, and you must also present proof that the credit card used for the purchase matches the name on the order. If these conditions are not met, the order will be sent to the courier’s nearest warehouse, where it will be held for 3 days before being returned to our warehouse.

HemingwaysCigars.ca is not responsible for any customs duties, taxes, or fees applied to your order. All charges incurred during or after shipping, including tariffs and taxes, are the responsibility of the customer.

HemingwaysCigars.ca is not liable for products that are damaged or lost during shipping. If you receive your order damaged, please contact the carrier to file a claim. Be sure to retain all packaging and damaged items before filing your claim.

For any inquiries, please contact us at (416) 798-2427 or via email at hemingwaycigars@rogers.com.